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People never want to be just a number, a chart or a diagnosis. They want their doctors to know them ¡ª to see them as real people and not just as patients.

That¡¯s why the first thing I do when I meet a new patient is listen. I want to hear people¡¯s stories, so I can find out what they¡¯ve been through that has gotten them to this point.

Whether it¡¯s an abnormal lab result, a suspicion of cancer, or a late-stage diagnosis that...